Responding to events and enabling continuous improvement
Sounding the alert, taking precautionary measures and reporting even before responding to an event are all essential rules of thumb. For major events, a structured problem-solving approach (A3) is initiated as a matter of standard practice, so as to pinpoint the actions to be taken, then, through standardisation, permanently record the results achieved. The non-quality cost reduction method is a continuous improvement process aimed at stepping up performance by reducing the impact of additional costs due to non-quality, solving problems and changing behaviours. These principles rely on the leadership and commitment of the entire management line.