Orano - Annual Activity Report 2024 226 4 SUSTAINABILITY STATEMENT Social and societal information QUALITY POLICY STRATEGIC VISION: CORPORATE PURPOSE, VALUES, STRATEGIC AXIS AND COMMITMENTS CODE OF ETHICS AND BUSINESS CONDUCT QUALITY POLICY Learn from our operating feedback to strengthen our quality culture and improve performance AXIS 1 AXIS 2 Commit to satisfying our customers in terms of quality-cost-delivery performance and without compromising nuclear safety AXIS 3 Make Orano’s interests and those of its suppliers converge more closely to better control our supplies and subcontracting The Quality Department manages, among other things, the promotion of a quality culture, coordination of the Orano network of supplier auditors, the coordination of the quality management system and the coordination of certification procedures through a group quality network. Improving quality also involves the implementation of indicators to measure non-quality costs and the analysis of the major and/or recurring elements constituting them. This is aimed at reducing the number of these events as well as reducing their processing time. A process for managing quality incidents and feedback is also in place as part of the prevention and fight against quality fraud. It complements an employee training system on quality issues at the service of our customers. 2024 IN ACTION: Continued deployment of ISO 19443 Orano is committed to ISO 19443 certification to meet the requirements of its customers. Orano Projets was the first subsidiary to obtain certification in 2022. The Operations Department of the nuclear fleet of the subsidiary Orano Dismantling and Services obtained this certification in 2023, and the subsidiary Orano Nuclear Packaging and Services successfully passed the audit of their management system incorporating ISO 19443 at the end of 2024. The Orano Temis subsidiary will follow in 2025. Orano is also committed to applying the ISO 19443 standard in a proportionate approach to the quality-safety risks to its suppliers. Thus, around a hundred suppliers of critical equipment and services must perform their services in accordance with the requirements of the ISO 19443 standard for orders entrusted by Orano. Nuclear and industrial safety targets The nuclear industry is one of the most highly regulated industries in the world. Anomalies and incidents are reported to the administrative authorities and the public is informed. As part of the continuous improvement of the performance of nuclear and industrial risk management, Orano systematically analyzes the technical, human, and organizational causes of all these events and implements actions to avoid their recurrence. For the activities for which Orano is the service provider and for the anomalies or incidents declared by the operator and for which Orano might be at the origin of one or more causes, Orano voluntarily carries out an analysis of the events in the same way. INTERNATIONAL NUCLEAR EVENT SCALE (INES) The International Nuclear Event Scale (INES) is a means of quickly and consistently informing the public of the importance for the safety of events that have occurred in regulated nuclear facilities. By putting events in the right perspective, this scale can facilitate mutual understanding between the nuclear community, the media and the public. The events are classified on the scale according to seven levels. The events corresponding to the higher levels (4 to 7) are classified as accidents, and those corresponding to the lower levels (1 to 3) as incidents or anomalies.
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